Terms and Conditions
Welcome to Wicked Pokies. This document outlines the complete terms and conditions that govern the use of all services, games, and offers available on our platform. By creating an account and participating in the games, players agree to be bound by these rules, our privacy policy, and any specific promotion terms. It is essential for all users to read and understand this agreement fully before playing. The information provided here ensures a fair and secure gaming environment for everyone at the Wicked Pokies online casino. Should any clarification be needed, please do not hesitate to reach out to our support team via the details on the Wicked Pokies contact us page.
General Scope and Acceptance
These terms and conditions constitute a legally binding agreement between the player (‘you’) and Wicked Pokies (‘the Company’, ‘we’, ‘us’). Accessing any part of the platform signifies full acceptance of these terms. If you do not agree with any part of this agreement, you must cease using the service immediately. The Company reserves the right to amend these terms at any time, and it is the user’s responsibility to review them periodically for changes.
Account Eligibility and Registration
To register an account, individuals must be at least 21 years of age and not reside in a restricted jurisdiction. It is the player’s responsibility to ensure they comply with local laws regarding online gambling. The following rules apply to all accounts:
- Each player is permitted to open only one account. Any duplicate accounts will be closed, and all associated winnings will be forfeited.
- During registration, accurate personal information must be provided, including a valid email address, username, and password.
- We reserve the right to perform verification checks (KYC) at any time, particularly before processing withdrawals. This may require submitting documents such as a government-issued ID and proof of address.
Deposits, Withdrawals, and Financial Terms
Players can fund their accounts using various methods, including Visa, Mastercard, and cryptocurrencies like Bitcoin. The minimum deposit is AU$25. All withdrawals are subject to review and processing. The weekly withdrawal processing limit is AU$5,000 per player. For new players, the first withdrawal is capped at AU$1,000. While we aim for fast payouts, processing can take up to 2-5 business days depending on the method and verification status. Please note that Bitcoin withdrawals are generally restricted to winnings that originate from crypto deposits.
Bonus and Promotion Policy
All promotional offers, including the Welcome Offer, are subject to specific terms. Unless stated otherwise, bonuses must be claimed before a deposit is made. General bonus conditions include a wagering requirement of 40 times the deposit and bonus amount for the welcome package and at least 30x for most other promotions. Cashback coupons carry a 20x wagering requirement. While a bonus is active, the maximum allowable bet is AU$9. Exceeding this limit may result in the voiding of winnings. Bonus funds are primarily for use on pokies, which contribute 100% to wagering requirements, while table games and progressive jackpots are generally excluded.
Prohibited Activities and Account Conduct
Players are expected to use the platform for personal entertainment only. Any form of fraudulent activity, collusion, or use of software-assisted play is strictly prohibited. Engaging in such activities will lead to immediate account closure and the forfeiture of any balance. Players are also responsible for maintaining the confidentiality of their login credentials and are liable for all activities that occur under their account.
Responsible Gaming
Wicked Pokies is committed to promoting a safe and responsible gaming environment. We provide tools to help manage play, including options for setting deposit limits and requesting self-exclusion. We encourage players to gamble responsibly and recognise that it should be a form of entertainment, not a source of income. If gaming stops being enjoyable, we urge players to seek assistance from professional support organisations.
Governing Law and Disputes
This agreement is governed by the laws of the jurisdiction in which the Company operates. In the event of a dispute, players should first contact customer support to seek a resolution. If a satisfactory outcome cannot be reached, the matter may be escalated according to the established dispute resolution procedures outlined by our operating authority.